Case study >

How Monark Improved Efficiency and Collaboration in its Dealership Parts & Service Operations

January 12, 2025

KPIs

30%

Reduction in Reporting Time and Effort

5,600

Man Hours Saved

1

View Single Source of Truth for Enhance Collaboration

Overview

Monark is a leading supplier of heavy equipment, machinery, and power systems. Their initial goal was to improve its Parts and Service management and reporting capabilities to enhance its operational efficiency and competitiveness. Monark engaged TADA, a global leader in B2B Digital Twin software and analytics product company, to address its challenges and transform how data and reporting is leveraged to achieve its business objectives and goals.

By implementing TADA’s solution, Monark has increased visibility to its business operations with a centralized view of their data for their Teams in a simple single source of the truth. This allows Monark timely and accurate information, creating the opportunity to focus on strategic and critical decisions on operations positively impacting the bottom line.

The common view of data and insights has created a highly collaborative environment allowing the Teams within Monark to focus on the overall business versus isolated islands. Bottom line, Monark has their finger on the pulse of their parts and service business, driving operational efficiencies and business growth.

Customer Challenges

Monark faced several challenges related to parts and service management and reporting, including:

Lack of Visibility:

Monark needed more visibility into its parts and service operations due to fragmented and outdated data sources.

Inefficient Reporting Processes:

Monark’s reporting processes were time-consuming, manual, and prone to errors, resulting in delays and inaccuracies.

Limited Collaboration:

Monark’s teams needed help collaborating and sharing insights due to siloed data and inconsistent reporting practices.

Solution

Monark implemented TADA’s solution to address its parts and service-related challenges and achieve its strategic goals. TADA’s products, powered by their AI-Enabled Digital Twin technology, provide the following benefits:

Increase Visibility:

TADA enabled Monark to have a centralized view of its parts and service data, providing a simple source of truth for the company’s operations and business performance.

Improve Reporting Processes:

TADA streamlined Monark’s reporting processes, reducing the time and effort required to generate reports by up to 30% and enhanced data accuracy by reducing errors with automated data collection.

Enhance Collaboration:

TADA fostered collaboration across Monark’s teams by providing a common view of data and insights, allowing Monark to streamline its operations, freeing time for more strategic activities.

Results

Monark achieved significant benefits from implementing TADA, including:

Time Savings:

TADA saved Monark over 5,600 man-hours per year in their Parts and Service organization. This allows Monark to redeploy personnel to more strategic activities and improve its operational efficiency.

Increased Efficiency:

TADA improved Monark’s reporting processes, reducing the time and effort required to generate reports by up to 30%. TADA also enhanced data accuracy, reducing errors and delays.

Enhanced Collaboration:

TADA enabled Monark’s teams to collaborate more effectively, providing a common view of data and insights, enabling the company to focus on more strategic activities.